Refund policy
Return and Refund Policy
Most Bellseycompany products are created specifically for you after your order is placed. Because these items are made to order, we generally do not accept returns or exchanges for incorrect size or color selections, changes of mind, or buyer’s remorse. Please review the product description and size chart carefully before ordering.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you received the wrong item, contact us at bellseycompany@gmail.com within 30 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the item and the issue
Once the claim has been reviewed, we will provide an eligible replacement or refund. You generally will not need to return a damaged or defective item unless we specifically ask you to do so.
Size and color selections
Because apparel is made to order, we cannot provide a refund or free replacement when the customer selects the wrong size or color. Please use the size chart provided on the product page before placing your order.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. Once an order has entered production, it cannot usually be changed or canceled. Changes and cancellations are not guaranteed.
Incorrect addresses
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. Once an order enters production or ships, we cannot guarantee that the address can be changed. Additional shipping charges may apply if an order must be produced or shipped again because an incorrect address was provided.
Non-made-to-order products
Products that are not made to order may have different return terms. Contact us at bellseycompany@gmail.com within 30 days of delivery before returning anything. Return eligibility will depend on the product and its condition. Items sent back without prior authorization will not be accepted.
Sale items and gift cards
Sale items, clearance items, and gift cards are final sale unless they arrive damaged, defective, or incorrect, or unless applicable law requires otherwise.
European Union orders
If an order is shipped to the European Union, additional cancellation or return rights may apply, including the applicable 14-day right of withdrawal. These rights are subject to the exceptions and requirements provided by applicable law.
Refunds
We will notify you when a refund is approved. Approved refunds will be issued to the original payment method, generally within 10 business days. Your bank or credit-card company may require additional processing time.
If more than 15 business days have passed since we approved your refund, contact us at bellseycompany@gmail.com.